That's your problem with being impatient and immature, R1 - not anyone else's. As for taking your business elsewhere, that is your prerogative.
Common courtesy dictates that people show some understanding and PATIENCE when any business changes hands, gets new Administrative Staff, New Owner, etc. One week of waiting or even one month - is nothing. Furthermore, the skins produced here are not your run-of-the-mill, average little default skin edits that a LOT of other designers are cranking out there (no disrespect meant). There is a LOT of highly specialized, intricate and unique coding that takes place in each and every Skinbox product. Therefore, skin upgrades will also take a bit longer, considering that every time IPS updates to a new major version, you have some designers pull their hair out right, left and center - simply because in a lot of cases for them - it means they have to completely re-design the skin and go from scratch.
So, how about you stop complaining, respect the work and effort that goes into everything that's done here - and cut these guys a break, huh? They are, after all, doing their best to get everything back up and running the way it was meant to be.
The Golden Rule applies.
Live. Love. Laugh.